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TeamViewer Remote Support

One of our support engineers has asked you to go to this page so that he can temporararily access your computer for a remote support session:

  1. Download TeamViewer QuickSupport from here
  2. Double-click on the file and follow the installation instructions
  3. If you have a firewall installed, and if it requests it, Allow TeamViewer access into and out of your PC
  4. When the TeamViewer connect window pops up - check that the "Ready to connect" light (1) is green. If it is not, verify that your Internet connection is working
  5. Contact the engineer and supply him with Your ID and Password (2)

Teamviewer QuickSupport popup window

The support engineer will take over from there!

 


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