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How to Forward as an Attachment

From time to time customers tell us about an email they have received that gives them cause for concern. Inevitably, in order to determine the source of the email we ask to see it and in order to do that we require you to forward the email to us as an ATTACHMENT. This is not the same as forwarding the message. To forward as an attachment is easy in Outlook Express and other useable email clients like Mozilla Thunderbird, but Microsoft Outlook makes it particularly difficult for no apparent reason.

Mozilla Thunderbird 1.5

Select the message you wish to forward. In the menu bar select
Message > Forward As > Attachment:

Thunderbird

A new, blank email will appear, with your attached email clearly displayed. Complete the To: address (support@softflare.com) and an appropriate Subject: and send it!

Microsoft Outlook Express 6

Select the message you wish to forward. In the menu bar select
Message > Forward As Attachment:

Outlook Express

A new, blank email will appear, with your attached email clearly displayed. Complete the To: address (support@softflare.com) and an appropriate Subject: and send it!

Microsoft Outlook 2000, 2002 & 2003

This is not so straightforward as the other two, but still not difficult. Select the message you wish to forward and the one above or below it (to select adjacent items, click the first item, and then hold down SHIFT and click the last item. To select nonadjacent items, click the first item, and then hold down CTRL and click additional items).

When you have selected two emails, Right-click and select Forward Items:

Outlook

A new, blank email will appear, with the two attached emails clearly displayed. Select the email you did not want to forward, Right-click and select Remove.

Remove attachment

Your new email will now contain only the email you wanted to forward as an attachment. Complete the To: address (support@softflare.com) and an appropriate Subject: and send it!

Other e-mail clients

If you are using an e-mail client not listed here (if you are using, for example, Eudora, Goldmine or Act!) we are sorry that we cannot provide further assistance on how to forward an e-mail as an attachment. If you use the Help system provided by the software or if you contact your own I.T. supplier, you will find the answer.


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