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Does your HP Director program not start?

If youíve recently upgraded to the new Internet Explorer 7 (IE7), and you have a Hewlett Packard scanner or printer/scanner, then you will almost certainly be experiencing problems with starting it.

This affects almost every model of HP Printer (e.g. PSC 2510, PSC 2410,  Officejet series) that uses the HP Director software.  Hewlett Packard is working on a solution, which is due to an incompatibility with Javascript on the new IE7.

However, we have a workaround for you here! Just follow these very simple steps to get around the problem:

  • After double-clicking on the HP Director icon, nothing appears to happen... the program is starting normally, but itís hiding.
  • Wait a few seconds, then hold down the ALT key and press the space bar. A small dialogue box will appear.
  • Click on Minimize (you may have to click twice)
  • Voila! the HP Director task will appear in the task bar at the bottom of the screen - click it, and the program will appear and work normally.

PLEASE NOTE: if the above solution does not work for you, please contact HP Support.

 


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