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E-mail Set Up: My Server Requires Authentication

Please note that to use Softflare e-mail accounts to SEND e-mail you will need to set "My Server Requires Authentication" as ON:

Mozilla Thunderbird

  • Go to Tools, then Account Settings, then Outgoing Server (SMTP) (normally the bottom item of the left-hand menu)
  • Select the server (if there is more than one account listed) that you wish to use to send e-mail and press the Edit... button.
  • Check the Use name and password option.
  • Add your User Name (which will be your full email address)
  • Click OK

Thunderbird will ask you for your password the first time you send e-mail and you can optionally save it at that time so that it will not ask you again.

Microsoft Outlook 2007:

  • Click Tools then Account Settings 
  • Ensure you are on the E-mail tab at the top of the windows 
  • Click on the relevant email account and click Change... at the top of the window 
  • Click More Settings
  • Click Outgoing Server
  • Check My Server Uses Authentication
  • Select Use same settings as my incoming mail server - in certain cases where this doesn’t work you may need to click on log on using and:
    • Type Account Name (which will be your full e-mail address)
    • Type Password (which will be your email address password)
  • Click OK
  • Click Next
  • Click Finish
  • Click Close

This should fix Outlook to send email. Close Outlook and reopen it to start sending mail.

Microsoft Outlook 2002/2003:

  • Click Tools then Email Accounts (Accounts and Services on older versions of Outlook)
  • Click View and Change and Click Next (skip if it opens up to the account screen)
  • Click Change or Properties of your Email Account
  • Click More Settings
  • Click Outgoing Server
  • Check My Server Uses Authentication
  • Select Use same settings as my incoming mail server - in certain cases where this doesn’t work you may need to click on log on using and:
    • Type Account Name (which will be your full e-mail address)
    • Type Password (which will be your email address password)
  • Click OK
  • Click Next
  • Click Finish

This should fix Outlook to send email. Close Outlook and reopen it to start sending mail.

Microsoft Outlook Express:

  • Click Tools then Accounts
  • Click Mail
  • Click Properties (for your domain name if there is more than one mail account listed)
  • Click Servers
  • In the Account or User Name field (which will be your full e-mail address)
  • Put a checkmark by My Server Requires Authentication at the bottom of the page.
  • Click Settings
  • Make sure Use same settings as Incoming server is selected
  • Click Apply
  • Click OK
  • Click Close

This should fix Outlook Express to send email. Close Outlook Express and re-open it to start sending mail.


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