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Contact Softflare Limited

As an ISP, we work 24 hours a day, 365 days a year. Our customers are our lifeblood. Therefore, our aim is to respond to all non-urgent enquiries or support requests within 1 working day. If a response requires more time (e.g. investigation into a service failure) we aim to have this reply to you within 48 hours.

To find out the current Network Status: click here

Email General enquiries Email Accounts enquiries
Email Support enquiries Email Domain enquiries
Email Website / Design enquiries Doc Complaints

Please check our Network Status page first to see if there are any scheduled delays.

Switchboard:08715 66 13 13*
Fax:08715 66 13 13
Switchboard (intl.):0044 8715 66 13 13*
Fax (intl.):0044 8715 66 13 13

* Calls cost 10p per minute plus network extras.

Our switchboard number exists to inform and assist both customers and general enquirers.

* For calls of long duration of a support or technical nature, please be aware that you may be charged for telephone support.  

Any enquiry regarding a change of any nature to be effected on our part (e.g. IPS tag change, the configuration your account) must be made in writing by email to

Postal address:
21 Six Acre
United Kingdom

Alternatively, please use this short form to send us your query or comments. Thank you.

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