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Managing Mail Groups

GroupsA mail group (also known as a group "forward" or "forwards") is a list of several email accounts (the "recipients" or "members") that are grouped together under one email address (the "forward"). This feature enables sending one message to multiple recipients at once. For example, if you want to send the same message to five recipients in the technical support department, you can create a "Support" email group that includes the individual email addresses for all five staff members. When someone sends a message to mail group "Support", he/she only types and sends one message, but copies of the message go to all five individuals. The sender does not need to know the addresses for all five individuals, just the group name. Essentially, mail groups help save time and effort.

In order to enable and set up a mail group for the mail name, follow these steps:

  1. In the Mail page for your domain, click the Add New Mail Account icon
    Add New Mail Account
    to create the "forward" email address. It does not need a password and it needs to have "Mailbox" unchecked (which is checked by default). Then click OK
    Add New Mail Account
  2. In the next screen click the Mail Group icon
    Mail Group
  3. Click Add New Member
    Add New Member
  4. Select the members from the list and/or add an external email address (Group members can consist of either external mail addresses (those not belonging to this domain) or accounts, which exist within the domain), and click OK.
  5. On the next screen, the selected addresses will appear in the list of Mail group members
  6. Click the Switch On icon
    Switch On
  7. Click the Up Level icon (in the top right hand side) twice

Once enabled, the mail group icon on the Mail Names page appears in colour
Groups icon


GroupsBy clicking on the Groups button in any individualís Mail account page you will access the Mail Groups Management page. All mail groups created for the domain are displayed on that page and two lists are presented:


  • the list of mail groups that user is currently subscribed to is located on the right
  • the list of available mail groups is on the left

If you wish to subscribe that mail user to a new mail group, select the desired group from the list of available mail groups on the left, and click Add >>.

If you wish to unsubscribe that mail user from a mail group, select it in the right side list, and click << Remove.


Look... we didnít invent this, ok?


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