Let us help you NOW with your Windows problems 
Please download and save the following application to your desktop: Once you have saved it (it’s just 2.5Mb), double click on the application icon and let it run. You may have to tell Windows to allow it to run and/or access your firewall - please do so. Once you have done so you will be presented with a window like this: 
Your Softflare engineer will ask you for the two numbers shown in your TeamViewer dialog window (example shown above): Please give them to him. From that point on the engnineer will, with your permission, take control of your computer and help you to solve your computer problems. Don’t have a support contract? Contact us now to order one! See here for prices.
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