Let us help you NOW with your Windows problems

Please download and save the following application to your desktop:

• TeamViewer Desktop Support Tool

Once you have saved it (it’s just 2.5Mb), double click on the application icon and let it run. You may have to tell Windows to allow it to run and/or access your firewall - please do so. Once you have done so you will be presented with a window like this:

Your Softflare engineer will ask you for the two numbers shown in your TeamViewer dialog window (example shown above):

• the ID and
• the Password

Please give them to him. From that point on the engnineer will, with your permission, take control of your computer and help you to solve your computer problems.

Don’t have a support contract? Contact us now to order one! See here for prices.

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